(:redirect Team/Welcome:)
Welcome to the Team!
Team Orientation
Please use your team's services: dogfood!
Take a look at your team's website. Are there any broken links? Are all your services advertised?
After joining a team, you will need to create the following accounts:
# Create a ZNC account on your team's bouncer
# Create an email account (username@example.com) on your team's mail server
# Configure your mail server to forward emails sent from support@example.com to your email account
Log all actions taken on the server. Either:
# Report each action on IRC to your team channel, or
# Email the entire team at support@example.com
# Set up a webpage / file to keep track of admin actions
Before editing a configuration file, save a backup copy with a timestamp and serial number. For example, doas cp doas.conf doas.conf.2020123100
Join your team's IRC channel, #example-team, and read your team email daily
The team leader should assign and coordinate additional tasks to team members
Before making any changes that may cause downtime for users, follow the announcements guide to notify users.
IRC:
Join the networks and channels that your team offers to provide customer support on. Please use your team's bouncer or use an IRC client that can remain permanently online.
Please add yourself as IRC operator to your team's ngircd. From now on, please connect to your team's IRC server and log in as oper. Join us on #opers for oper-related discussion
Be present on #team to meet new teammates and to meet our new trainees.
ZNC:
Log in to your own ZNC server every day. You should use the same ZNC that you provide to your users. That way, if there are any bugs, you will notice them right away.
Each day, check /home/znc/home/znc/.znc/moddata/adminlog/znc.log to check for any connection issues.
If you see a user with frequent disconnects, fix his network connection for him.
SMTP:
All team members must check support@example.com emails daily